Guides

Worldpay IQ

To ensure an accurate ROI analysis, Justt requires your chargeback data exactly as received from the PSP. The required data for a full analysis should be provided in a CSV file containing the following parameters:

Suggest Edits
Parameter NameColumn Name in FileDefinitionImportance
Chargeback ID / Case IDCase/Charts NumberUnique identifier for the chargeback case assigned by the PSP.Critical
Chargeback Amount (aka Dispute Amount)Dispute AmountThe amount of the chargebackCritical
Lifecycle StageRecord TypeThe current life cycle stage of the chargeback.Critical
StatusChargeback Status/Action+ Case ResultThe PSP status of the chargeback.Critical
Posting DateReport DateThe date the chargeback was postedCritical
Reason CodeReason CodeThe card scheme reason code assigned to the chargebackCritical
Reason Code DescriptionReason CodeThe card scheme reason code description assigned to the chargebackCritical
Transaction TimestampTransaction DateThe date the transaction was processed.Critical
ARN/Transaction IDReference NumberThe transaction identifierCritical

How to get them?

Step 1: Sign in to your Cpanel account in Worldpay IQ

https://login8.fiscloudservices.com/idp/us_merchant/?ClientID=iqmerchant

Step 2: Click on Disputes - the Dispute Manager opens in another tab, so the browser needs to allow for pop-ups


Step 3: The maximum number of days in the date range is 60 so in order to download 12 month you will need to filter 60 days at a time

Under Date: From-To on the right hand side, choose “Last 60 Days” and click on “APPLY”


Step 4: Click on Search- Change the number of rows that are displayed to 200 rows

  • Click Export
  • Displayed rows is the default selection - Click Export
  • Go to the next page and repeat Step 3
  • Repeat steps 3 and 4 until each page is downloaded


Step 5: Click on Edit Search and repeat step 4 for the relevant months


That’s it! 👏

Please send the downloaded file to your Justt POC

Updated 10 days ago