Paypal - Enabling Refund Transactions

How to Let Justt Refund Transactions on Your Behalf

Some Justt features require refunding the transaction rather than fighting it — most importantly pre-chargeback alerts, where refunding inside the issuer's window stops the chargeback from ever filing and cancels the dispute fee with it. On PayPal that window is roughly 20 hours, so the permission has to be in place before the first alert arrives, not after.

The permissions you granted when you first connected PayPal cover reading and responding to disputes. They do not cover refunds. Refunding is a separate permission, and Justt cannot issue one without it.

This page shows how to grant it.

Step 1: Open your app in the PayPal Developer Portal

Go to developer.paypal.com, sign in, and switch from Sandbox to Live in the top right.

• Click Apps & Credentials and open the app you created for Justt.

Step 2: Enable the refund permission

Scroll to Features and make sure all of the following are enabled:

• Transaction Search
  Disputes (read + write)
  [Accept payments / Payments] — this is the one that permits refunds

Click Save changes.

If the app was already saved without the refund permission, saving it again with the permission enabled is enough — you do not need to create a new app or re-enter your credentials in Justt.

Step 3: Check the user behind the app

• Click Team → Users → select your currently connected user → Edit, and confirm that user is permitted to issue refunds in your PayPal account.

An app can never do more than the user behind it. If that user cannot refund, Justt cannot refund, regardless of Step 2.

Step 4: Subscribe to the capture webhook

Justt needs to know about the original payment in order to refund against it.

• On the same app, scroll to Webhooks and open the webhook you created for Justt. Under Event types, make sure this is checked:

Payments & Payouts → Payment capture completed

Click Save.

If you don't have webhooks set yet --> follow part 2 in this doc.