Pre chargeback alerts

Justt helps you stop disputes before they become chargebacks.

There are two prevention paths, and they integrate very differently:

Pre-Chargeback Alerts (CDRN & Ethoca)

a hands-on integration: you receive an alert via webhook and respond through the API. See full guide for integrating with our API here. Please note that you can manage and handle alerts also directly through the Customer Hub. I

How to enable it

In the Hub, open Prevention tools.
Request activation (your Justt contact completes the setup).
The Justt team will reach out to set you wp with Verifi/Ethoca.
Once you're set, you can proceed with configuring your webhooks and API.

Recommended flow

Register a webhook endpoint in the Hub (Webhooks → Add endpoint)
Receive a pre_chargeback_alert.received event and match it to the order on your side.
Take the appropriate action.
Report the outcome: POST /v1/pre-chargeback-alerts/alerts/outcome.

📘 Note on Verifi RDR
RDR alerts are delivered to your webhook like the others, but RDR resolves automatically through a network-driven refund — there is nothing to respond to. The outcome endpoint will reject Verifi RDR with a validation error.