Enrichment Data Points

Ticketing Industry

These data points have a high impact on recovery rates in the ticketing industry

Event schedule (Start Date, End Date, Reschedule Date - If the event/booking was rescheduled, this will contain the new date)
Event Cancellation (Postponement Date - When were ticket holders notified that the event was cancelled/postponed, Postponement Reason - if the event was Cancelled/ Postpone, what was the reason for the cancellation/postponement)
Tickets Information (Tickets Transferability - Can the ticket be transferred from one person to another, First Name, Last Name, Ticket number, The level of the protection/add-ons, The price of the protection/add-on, tickets resold - was the ticket resold?, ticket transferability - Can the ticket be transferred from one person to another?)
Usage (usage date\time, An evidence from the merchant that showed that the cardholder used the product/service after the cancellation date)
Venue Information (venue title, venue address)

These data points have a moderate impact on recovery rates in the ticketing industry

These data points have a high impact on recovery rates in the Retail\Delivery industry

Order details (delivery status, delivery date)
Vendor (Vendor name, vendor address)
Digital Goods
- Digital Item Delivery (delivery email address, download timestamp)
- Web\App Access (Website/App Last Access Timestamp, Website/App Last Access IP Address, Website/App Last Access User Agent)
Physical Goods
- Delivery (Tracking Number, Delivery - Method, Product Return Status, Delivery location - The location the parcel was delivered to according to the online tracking, In Person Delivery Evidence)
- Shipping & Billing Information (Address line 1, address line 2, country code, country name, city, state, zip code)

These data points have a moderate impact on recovery rates in the Retail\Delivery industry

Product (Product Image URL)
Digital Goods
- Digital Item Delivery (download ip, download user agent)
- Web\App Access (Website/App Last Access IP Address, Website/App Last Access User Agent)
Physical Goods
- Delivery (Carrier, Chosen Shipping Option, Shipping Cost, Product Return Status Explanation, Return Merchandise Authorization Number)
- Product (Product Image URL)
B2B Communication (For transaction that involved 3rd party vendors or B2B, theCummunication between the B2B merchant and the vendor)

These data points have a high impact on recovery rates in the SaaS industry

Usage (Last Usage Timestamp, Service Usage proof, Usage Datetime, Usage Type - The type of service that was used, usage description - How was this service used)
Access (Email Verification - An indication if the cardholder's email address was verified or not, Website/App Last Access Timestamp)

These data points have a moderate impact on recovery rates in the SaaS industry

Usage (ID - Unique identifier for the usage, Usage description - consumption)
Web\App Access (Website/App Last Access IP Address, Website/App Last Access User Agent)

These data points have a high impact on recovery rates in the Gambling industry

Account (3rd Party account ID)
Transaction Information (Blockchain Transfer ID [Tx hash], Amount of Crypto Currency Purchased, Cardholder's Crypto Address, Crypto Currency Purchased, Crypto Exchange Rate, Delivery Date, NFT Description, NFT Token ID, Merchant Fee - Value, Blockchain Fee - Fiat Value)
Identity (ID Evidence - Did the customer provide ID?, Identity Verification Document, Picture of ID, Selfie Screenshot)

These data points have a moderate impact on recovery rates in the Gambling industry

Transaction Information (Card Verification Code - The code sent to the customer on their card statement to verify their card. Typically requested by the merchant to be used on their website to complete the card verification.)

These data points have a high impact on recovery rates in the Hospitality industry

Booking (Reservation/Booking ID, Guest Full Name, Booked - # of Guests, Cancellation Timestamp, Cancellation/Refund Policy, Partner\OTA Name, Room Description, Rate Plan Description, Reservation/Booking Night Count, Returning Customer)
Transaction Information (Cardholder Verification Method, Transaction Entry Method)
Check In\out (Is Checked-in/entry, Is Mobile/Contactless Check-in?, Check In/entry DateTime start, Check Out, )
Property (Venue Title, Listing - Description Summary)

Tickets (Passenger First and Last Name, Ticket Number, Airline, Flight Number, Departure Location, Departure Timestamp, Arrival Location, Arrival Timestamp, Baggage Allowance, Class, Protections Level, Protections Price, Original/Changed, Flight Status, Passenger Name Record (PNR), Cancellation Fee, Change fee, Was Cancellation Requested?, Cancellation Timestamp)
Check in (Did Check-in at airport counter?)
Loyalty (Is Loyalty Program Member?, Loyalty membership start date, Amount of Loyalty points used, Amount of Loyalty points earned)
Ancillary Charges (Ancillary Charges - Type, Description, Price, Timestamp)
Vouchers (Voucher Amount, Currency, Timestamp)
Channel (Partner Name - The channel or OTA used by the cardholder to make the purchase/booking)

Voucher (Is voucher used?, Amount, expiry date, Voucher Issued Reason, Voucher Description, Expiration Date)

Account (Account Created At, Account ID, Account Registered With - An indication if the customer opened their account with email/google account etc.., Email Verification)
Funds (Funds Amount, Funds Amount Withdrawn, Funds Type, Funds Type Withdrawn, Funds Withdrawal Timestamp)
Usage (Last Usage Timestamp, Service Usage proof, Usage - Datetime, Usage - Type, How was the service used, Website/App Last Access Timestamp)

Orders (Order Number, In app purchase item name, Price Currency, Price value, Products - Quantity)
Usage (Usage ID, Usage extra details - Key-Value-pers where the merchant can upload additional data related to this usage, Amount, Website/App Last Access User Agent)

Subscription (Cost of Plan/Subscription, Billing Frequency, Disputed Billing Cycle Start Date, Disputed Billing Cycle End Date, Subscription Creation Date, Subscription Period End, Subscription Status At Dispute Time, Subscription Trial Start Timestamp, Subscription Trial End Timestamp, Membership Benefits Realized - The $ amount of savings from discounted purchases due to membership)

Subscription (Subscription/Plan ID, Downgrade Timestamp, Payment schedule disclosure - The name of the place/part of the checkout where the payment schedule was disclosed to the customer, Payment schedule disclosure explanation, Plan Description, Subscription Cancellation Activated Explanation, Subscription Cancellation Requirement Disclosure, Subscription Cancellation requirement Disclosure explanation, Subscription Plan, Why subscription wans't cancelled before this charge)