BusinessTrack/First data
To ensure an accurate ROI analysis, Justt requires your chargeback data exactly as received from the PSP. The required data for a full analysis should be provided in a CSV file containing the following parameters:
| Parameter Name | Column Name in File | Definition | Importance |
|---|---|---|---|
| Chargeback ID / Case ID | Sequence # | Unique identifier for the chargeback case assigned by the PSP. | Critical |
| Chargeback Amount (aka Dispute Amount) | Chargeback Amount | The amount of the chargeback | Critical |
| Chargeback Currency | Dispute Currency Code | The currency of the chargeback amount. | Critical |
| Lifecycle Stage | Chargeback Work Type | The current life cycle stage of the chargeback. | Critical |
| Posting Date | Received Date | The date the chargeback was posted | Critical |
| Reason Code | Dispute Reason Code | The card scheme reason code assigned to the chargeback | Critical |
| Reason Code Description | Dispute Reason | The card scheme reason code description assigned to the chargeback | Critical |
| Status (use Raw PSP status) | Chargeback Win/Loss | The PSP status of the chargeback. | Critical |
| Transaction Timestamp | Txn Date | The date the transaction was processed. | Critical |
| ARN/Transaction ID | Acquirer Reference Number | The transaction identifier | Critical |
| Card Scheme | Auth Network | The name of the card scheme. | Optional |
How to get them?
Step 1: Sign in to your business Track account at this link (“merchant Login”)
https://www.businesstrack.com/manage/landing
Step 2: On the menu on the left go to “Chargebacks” → “Search”
Step 3: In the Date Range please choose a period of 12 months and click “Apply”
Step 4: Click on “Go” on the top right
Step 5: A table with data should appear- Click on Download
Step 6: Name the file, verify it is in CSV format and click Download
Step 7: Wait for the file to download
That’s it! 👏
Please send the downloaded file to your Justt POC
Updated 10 days ago