AMEX
To ensure an accurate ROI analysis, Justt requires your chargeback data exactly as received from the PSP. The required data for a full analysis should be provided in a CSV file containing the following parameters:
| Parameter Name | Column Name in File | Definition | Importance |
|---|---|---|---|
| Chargeback ID / Case ID | Case Number | Unique identifier for the chargeback case assigned by the PSP. | Critical |
| Chargeback Amount (aka Dispute Amount) | Amount | The amount of the chargeback. | Critical |
| Chargeback Currency | Amount | The currency of the chargeback amount. | |
| Lifecycle Stage | Type | The current life cycle stage of the chargeback. | Critical |
| Posting Date | Date Received | The date the chargeback was posted | Critical |
| Reason Code | Reason Code | The card scheme reason code assigned to the chargeback | Critical |
| Reason Code Description | Reason | The card scheme reason code description assigned to the chargeback | Critical |
| Status (use Raw PSP status) | Status | The status of the chargeback. | |
| Transaction Timestamp | Transaction Date | The date the transaction was processed. | Critical |
| ARN/Transaction ID | Charge Reference Number | The transaction identifier | Critical |
How to get them?
Step 1: Sign in to your Amex merchant account
https://www.americanexpress.com/en-us/account/login?inav=iNavLnkLog
Step 2: Click on Disputes -> Closed -> Define the MIDs -> choose a 12 month period
Step 3: Click on the Download icon, choose CSV format, check off the “Include currency” box and click Download.
Step 4: Wait for the file to download
That’s it! 👏
Please send the downloaded file to your Justt POC
Updated 10 days ago