Prevention Tools (overview)

Justt helps you stop disputes before they become chargebacks.

There are two prevention paths, and they integrate very differently:

Pre-Chargeback Alerts (CDRN & Ethoca)

a hands-on integration: you receive an alert via webhook and respond through the API. See full guide for integrating with our API here. Please note that you can manage and handle alerts also directly through the Customer Hub. I

How to enable it

• In the Hub, open Prevention tools.

• Request activation (your Justt contact completes the setup).

• The Justt team will reach out to set you wp with Verifi/Ethoca.

• Once you're set, you can proceed with configuring your webhooks and API.

Recommended flow

1. Register a webhook endpoint in the Hub (Webhooks → Add endpoint)
2. Receive a pre_chargeback_alert.received event and match it to the order on your side.
3. Take the appropriate action.
4. Report the outcome: POST /v1/pre-chargeback-alerts/alerts/outcome.

📘 Note on Verifi RDR
RDR alerts are delivered to your webhook like the others, but RDR resolves automatically through a network-driven refund — there is nothing to respond to. The outcome endpoint will reject Verifi RDR with a validation error.

Deflection Tools (Order Insight & CE 3.0)

Automatic dispute deflection managed entirely from the Justt Hub. API integration is needed in order to enrich your transactions data and increase the chances to deflect dispute succefully.

Not sure which applies to you? If you want to receive and act on early fraud/dispute alerts, use Pre-Chargeback Alerts. If you want Justt to answer issuer order-lookups on your behalf to prevent disputes, that's Order Insight & CE 3.0 - turn it on in the Hub and you're done.

How to enable it

Order Insight & CE 3.0 is managed entirely from the Justt Hub.

1. In the Hub, open Deflection tools.
2. Request activation (your Justt contact completes the setup).
3. To optimize chances of deflecting your disputes, enriching your transactions is highly recommended.

Data points list, per Verifi - Per transaction: