Prevention Tools (overview)

Justt's prevention tools act on a dispute before it becomes a formal chargeback. Stopping a dispute early protects your chargeback ratio, avoids chargeback fees, and keeps you clear of card network monitoring programs.

There are two types of prevention tools. They work in different ways.

	Pre-Chargeback Alerts	Deflection Tools
What happens	You get an alert when a cardholder disputes a charge, before the chargeback is filed	Order data is shared with the issuer or network when the cardholder asks about a transaction
How it's stopped	You refund the transaction, so no chargeback is filed	The cardholder recognizes the purchase, or the network blocks the dispute
Refund required	Yes	No
Programs	Ethoca, CDRN, RDR	Order Insight (OI), Compelling Evidence 3.0 (CE 3.0)
Best for	Transactions you'd refund anyway: low value, clear fraud, or hard to win	Legitimate transactions where the cardholder doesn't recognize the charge, or friendly fraud

Pre-Chargeback Alerts

Get notified through Ethoca, CDRN, and RDR when a dispute starts, and refund before it turns into a chargeback. RDR can resolve disputes automatically based on rules you set.

Read more about Pre-Chargeback Alerts →

Deflection Tools (Order Insight & CE 3.0)

Send transaction and customer history to Visa so the dispute is resolved without a refund. When your data meets Visa's criteria, CE 3.0 blocks fraud disputes (reason code 10.4) before they're filed.

Using both together

Most merchants use both. Deflection deals with disputes you can prove are valid. Alerts catch the rest, so you can choose to refund instead of taking a chargeback.

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Not sure which tools fit your business?
Contact your Justt Customer Success Manager to review your dispute mix and find the right setup.