Webhook Events & Event Types

Core Event Types

To see the events payload, please visit our API reference

Our webhook system currently supports the following core event types:

1. Chargeback.Created

Triggered A new chargeback is received and created in the system

This event fires immediately when we receive a new chargeback from any of your connected PSPs (Payment Service Providers). The payload includes all available chargeback data at the time of creation.

2.chargeback.status.updated

Triggered whenever a chargeback PSP status gets updated with a new status
This event fires immediately when we receive a update for the chargeback status from any of your connected PSPs providers.

3. chargeback.evidence.submitted

Triggered Whenever an evidence file is submitted to the PSP for a specific chargeback.

4. chargeback.accepted

Triggered Triggered when a chargeback is accepted in the PSP, either by merchant request or an automated rule.

5.pre_chargeback_alert.recieved

Triggered when: A new pre-chargeback alert is received and created in the system

This event fires immediately when we receive a new pre-chargeback alert from any of your connected alert providers.

Event Filtering

When configuring your webhook endpoint, you can:

• Subscribe to all events - Receive all event types (default behavior)
• Subscribe to specific events - Choose only the events you need to reduce noise

We recommend starting with all events for testing, then filtering to specific event types for production use.