Chase Paymentech
To ensure an accurate ROI analysis, Justt requires your chargeback data exactly as received from the PSP. The required data for a full analysis should be provided in a CSV file containing the following parameters:
| Parameter Name | Column Name in File | Definition | Importance |
|---|---|---|---|
| Chargeback ID / Case ID | Sequence # | Unique identifier for the chargeback case assigned by the PSP. | Critical |
| Chargeback Amount (aka Dispute Amount) + currency | Amount (Presentment) + Currency | The amount of the chargeback + currency | Critical |
| Lifecycle Stage + status | Case Status Code + Case Status Change Date + Reason Code + Amount (Presentment) | The current life cycle stage and the PSP status of the chargeback. | Critical |
| Posting Date | N/A (Due Date) | The date the chargeback was posted | Critical |
| Reason Code | Reason Code | The card scheme reason code assigned to the chargeback | Critical |
| Reason Code Description | N/A | The card scheme reason code description assigned to the chargeback | Critical |
| Transaction Timestamp | N/A | The date the transaction was processed. | Critical |
| ARN/Transaction ID | Merchant Order # | The transaction identifier | Critical |
| Card Scheme | Method of Payment | The name of the card scheme. | Critical |
How to get them?
Step 1: Sign in to your Chase portal
https://secure2.paymentech.com/cbis/home
Step 2: Click on Chargeback Imaging System - PROD
Step 3: Click on Advanced Search
Step 4: Click on Additional Search Criteria
Step 5: Filter the required dates (12 months back, but 1 month at a time) in Initiated Date field and click on Search.
NOTE: Record Count (bottom right corner) must be less than 10k. If equal or greater, divide the search range into smaller chunks of time (overlap the start and end dates).
Step 6: Click on Export and choose format
Step 7: Wait for the file to download and then rename it with the month of the initiated date.
That’s it! 👏
Please send the downloaded file to your Justt POC
Updated 10 days ago