Guides

Elavon Payment Insider

To ensure an accurate ROI analysis, Justt requires your chargeback data exactly as received from the PSP. The required data for a full analysis should be provided in a CSV file containing the following parameters:

Suggest Edits
Parameter NameColumn Name in FileDefinitionImportance
Chargeback ID / Case IDCase IDUnique identifier for the chargeback case assigned by the PSP.Critical
Chargeback Amount (aka Dispute Amount)Financial Action AmountThe amount of the chargebackCritical
CurrencyCurrencyThe currency of the chargebackCritical
Lifecycle Stage + statusCase Stage + Financial ActionThe current life cycle stage and the PSP status of the chargeback.Critical
Posting DateReceived DateThe date the chargeback was postedCritical
Reason CodeCard Brand / Reason CodeThe card scheme reason code assigned to the chargebackCritical
Reason Code DescriptionReason Code DescriptionThe card scheme reason code description assigned to the chargebackCritical
Transaction TimestampOriginal Transaction Date + Transaction Time (ET)The date the transaction was processed.Critical
ARN/Transaction IDARNThe transaction identifierCritical
Card SchemeCard Brand / Reason CodeThe name of the card scheme.Critical

How to get them?

Step 1: Sign in to your Elavon-Payment insider portal

https://www.mypaymentsinsider.com/ui/#/us/en_US/welcome

Step 2: Click on Reports>Chargebacks


Step 3: Select all relevant MIDs under Location, Received Date under Select Filter, then select Custom Date Range


Step 4: Filter the required dates (12 months back) in From Date and To Date

Step 5: Click on Export>Advanced Export


Step 6: Keep the .csv format selection, United States - English, and All Columns. Rename file or keep default name. Click Download.


Step 7: Wait for the file to be ready (can log out in between).

Step 8: Click on the notification bell and on the notification with the report. It will download the report.


That’s it! 👏

Please send the downloaded file to your Justt POC

Updated 10 days ago