Worldpay CB911

To ensure an accurate ROI analysis, Justt requires your chargeback data exactly as received from the PSP. The required data for a full analysis should be provided in a CSV file containing the following parameters:

Parameter NameColumn Name in FileDefinitionImportance
Chargeback ID / Case IDChargebacks IDUnique identifier for the chargeback case assigned by the PSP.Critical
Chargeback Amount (aka Dispute Amount)Dispute AmountThe amount of the chargebackCritical
Chargeback CurrencyDispute CurrencyThe currency of the chargebackCritical
Lifecycle StageCycleThe current life cycle stage andCritical
StatusOutcomeThe PSP status of the chargeback.Critical
Posting DateDate PostThe date the chargeback was postedCritical
Reason CodeReason CodeThe card scheme reason code assigned to the chargebackCritical
Reason Code DescriptionReason CategoryThe card scheme reason code description assigned to the chargebackCritical
Transaction TimestampTransaction DateThe date the transaction was processed.Critical
ARN/Transaction IDARNThe transaction identifierCritical
Card SchemeCard TypeThe name of the card scheme.Optional

How to get them?

Step 1: Sign in to your Cpanel account in Worldpay

https://worldpay.merchant-dispute.com/chargebacks

Step 2: On the menu on the left go to “Chargebacks”


Step 3: On the Right side press on “Column Filter” and make sure all needed columns are marked


Step 4: On the right side press on “Advanced search”


Step 5: In the Post Date Range please choose a period of 12 months and click “Search”

Step 6: A table with data should appear- Click on “Export all”


Step 7: Wait for the file to download or if the file is too large, it will come up email in about 15 minutes


That’s it! 👏

Please send the downloaded file to your Justt POC


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