Deflection tools (OI + CE 3.0)
Deflection Tools (Order Insight & CE 3.0)
Automatic dispute deflection managed entirely from the Justt Hub. API integration is needed in order to enrich your transactions data and increase the chances to deflect dispute succefully.
Not sure which applies to you? If you want to receive and act on early fraud/dispute alerts, use Pre-Chargeback Alerts. If you want Justt to answer issuer order-lookups on your behalf to prevent disputes, that's Order Insight & CE 3.0 - turn it on in the Hub and you're done.
How to enable it
Order Insight & CE 3.0 is managed entirely from the Justt Hub.
- In the Hub, open Deflection tools.
- Request activation (your Justt contact completes the setup).
- To optimize chances of deflecting your disputes, enriching your transactions is highly recommended.
Data points list, per Verifi - Per transaction:
Required data to match between OI/CE 3.0 inquiry and Transaction:
If you grant Justt permission to fetch all transactions, no further work is needed on your side. Otherwise, you'll need to send the transaction data to Justt through our Transaction endpoint.
| Data point | Status |
|---|---|
| BIN (first 6) + last 4 | Required |
| Transaction amount + currency | Required |
| Transaction date/time | Required |
| Auth code | Recommended |
| ARN (or TX ID) | Highly Recommended |
CE 3.0 - Required data per Trasnaction
The general Visa CE 3.0 rule: the prior transactions to the CE 3.0 Inquiry must match the disputed one on at least 2 of these 4 fields, and at least one of the two must be IP or device ID:
- IP address
- Device ID / fingerprint
- Account / login ID
- Shipping address
OI - Recommended Data (per vertical)
Updated 11 minutes ago